Getting in touch
For questions or bug reports, write to freetokyo2020@yahoo.co.jp. Please do not send anything that identifies a client — no names, phone numbers or photos. For a bug, "on which screen", "what I did" and "what happened" is enough. It also helps to include your iOS version, your device model and the app version (shown at the bottom of the settings screen).
Getting started
1. Add a client
Tap "+" at the top right of the client list and enter a name. Reading, phone and tags can come later. Anything you always want to see first goes in the notes field — it stays pinned to the top of the card.
2. Record a visit
From the card, tap "Record a visit" and enter the date, service and time taken. Past dates are allowed. "Add a product" records the product, grams, developer percentage and processing time.
3. Add photos
Photos can be added once the visit has been saved, from the camera or your library. You can write on them by hand.
Not typing the same product name every time
In settings, open "Service and product lists" and add the services, products and brands you use most. A list icon then appears in the visit and patch test fields, and you pick instead of typing. You can also add whatever you have just typed straight to the list.
If the list is empty, "Import from past records" fills it from what you have already recorded. Removing or renaming an entry does not change any record you have already saved.
Patch test dates
Record the date and result, and the app works out the expiry from the validity period you set (180 days by default, 30 to 730). A badge appears in the client list and on the card as the date approaches. You will see it even if notifications are not allowed.
If the brand differs from last time, the app says so. It does not decide anything for you.
If reminders do not arrive, check iOS Settings › Notifications › Kartella. Even without them, expiry is visible as a badge in the app.
Changing phones
In settings, open "Backup", set a password and export. You choose whether to include photos, and where the file is saved (Files, iCloud Drive and so on).
On the new device, read the file in from the same screen. The password is not stored in the app, so if you forget it the file cannot be restored. Keep it somewhere safe.
If "Exclude from device backup" is switched on, an iOS device backup will not bring the data back. Please take a backup with this feature.
When a client asks to see or delete their records
Disclosure (PDF)
From the menu at the top right of the card, choose "Export a disclosure PDF". You choose whether to include photos. This is free.
Deleting (two ways)
From the same menu, choose "Delete this client's records". You can delete identifying details only or everything. Before you confirm, the app shows what will remain and what will go.
Removing what was kept
If you deleted identifying details, the test record stays under "Anonymised test records" in settings. You can delete each one from there.
Deletion cannot be undone. Export what you need first — the deletion screen offers the export as well.
Handing the phone to a client
From the menu at the top right of the card, choose "Client viewing mode". It shows that person's photos full screen and nothing else. To leave, use Face ID / Touch ID or press and hold for two seconds. A single tap will not close it.
Questions
I deleted a visit by mistake
An "Undo" appears at the bottom of the screen for a few seconds after deleting. If more time has passed, restore from a backup.
I reached the free limit
You cannot add a sixteenth client, but reading, editing, exporting and deleting the clients you already have all keep working. There is no limit on the number of visits.
I bought full access but nothing changed
Try "Restore purchases" in settings, and check that the Apple Account signed in to the App Store is the one used for the purchase.
I want to lock the app
In settings, under Security, switch on "Lock the app". It locks immediately, after 30 seconds or after 5 minutes in the background. Your device needs Face ID, Touch ID or a passcode set up.
How do I change the language?
In settings, open "Language". English, 日本語, Deutsch, Français, Español, Italiano and 한국어 are available.
How do I erase everything?
"Delete all data" at the bottom of settings, with two confirmations. It cannot be undone, so export anything you need first. Your service and product lists are not deleted, as they contain no client information.