Support

Getting started

1. In Supplies, add a product and create the brand that carries its patch test rule. 2. Add a lot to that product, with the date you opened it. 3. In Clients, add a client. 4. Use the button at the end of the client's row to create a treatment and pick the lot you used. 5. Back in Supplies, tap the magnifier on a lot row to see who it was used on.

Common questions

Lot lookup shows no clients.

Lookup only covers treatments where a lot was recorded. Treatments saved with "Not recorded" appear as a count only. Treatments from before you started using the app are not included — the screen shows the date your records start from.

If I change a brand's validity period, do past results change?

No. The rule used for a test is stored with that test, so changing a brand only affects tests you record from now on.

I paused the timer by accident.

A measurement that was paused and resumed is marked as interrupted. Mixing a non-continuous measurement into the comparison would make it misleading, so that record is left out of retention comparisons. The screen says when records are being excluded.

I am not getting reminders.

Reminders need to be switched on in Settings and allowed in iOS. Even without notifications, expiry badges still appear in the lists.

I have 20 clients and cannot add another.

That is the free limit; full access removes it. Note that even at the limit you can still keep unlimited treatments without a name, so your lot records never develop a gap. You can link those to a client later.

I am changing phones. Can I move my records?

Export a backup file from Settings and read it on the new device. Restoring replaces what is there — nothing is merged. Photos and signature images are not included in the file.

I bought full access but it is still locked.

Try "Restore purchases" on the full access screen or in Settings. If the same Apple Account already owns it, it unlocks without going through the purchase flow.

The price says it could not be loaded.

Either there is no connection, or the App Store has not propagated the product yet. Try again. Everything except purchasing works without a connection.

Is my data sent anywhere?

No. Records are kept on the device and the app does not send them. PDF export and backup put a copy outside the app when you ask them to, and you choose where it goes.

Please note

The app is a record book. It does not decide whether a treatment is appropriate. Licensing, registration and hygiene requirements differ by region — please check with your local authority, your insurer and the product manufacturer.