Support

Please write to freetokyo2020@yahoo.co.jp with questions or requests. A reply may take a few days.

Frequently asked questions

Do I have to photograph the base colour?

No, it is optional. But leather repair layers colour over what is already there, so the same mix gives a different result on a different base. Recipes without a base colour are marked as such.

I am replacing my device. Can I move my records?

Go to Settings → Export → “Export everything (photos included)” to create a file, then choose “Restore from a backup” on the new device. Restoring is free. The ledger CSV does not contain photos.

Can it measure colour accurately?

No. Colour chips and colour difference values are reference figures affected by the lighting when the photo was taken. They help you narrow down candidates and do not guarantee a match. Make the final judgement by eye.

Are paint manufacturers and product codes included?

No. Register the paints you use, named however you refer to them. Mixes that cross brands are recorded as they are.

A client asked me to remove their details.

On the job, use “Delete client details only” to erase the name and contact details while keeping the work record. Use “Delete job completely” to remove everything.

How do I cancel a subscription?

In Settings → Apple ID → Subscriptions on your device. You can still view, edit and delete your records after cancelling.

Sync is not progressing.

The sync section in Settings shows the current state. Sync stops when your iCloud storage is full. Photo sync is off by default.

Requirements

iPhone or iPad running iOS 17.0 or later.