Support
Please write to freetokyo2020@yahoo.co.jp with questions or requests. A reply may take a few days.
Frequently asked questions
I am replacing my device. Can I move my records?
Go to Settings → Backup and restore → “Create a backup file” to make a `.hemlog` file, then choose “Restore from a backup file” on the new device. Both are free. Note that the ledger TSV does not contain photos.
Can I enter inches as 31 3/8"?
Yes. Set the unit to inches and you get a whole-number field plus buttons for eighths. A value entered in centimetres is rounded to the nearest eighth when shown in inches, and marked with ≈ so you know. Switching units never changes what was saved.
Why does it say the record cannot be reproduced?
Because two or more of the original value, the finished value and the change were not measured. A record built only from spoken instructions is not a basis for reproducing the work. Mark the values you actually measured as measured.
Is “right sleeve” the wearer's right?
Yes. Left and right in Hemlog always mean as worn — the wearer's own left and right. The label is shown permanently on the screen where you pick a part.
A customer asked me to remove their details.
On the customer screen, open “Deletion options”. “Remove contact details” erases the name and contact details, replacing the name with an anonymous ID while keeping the alteration records. “Delete everything” removes it all. You can review that customer's photos before deciding.
Is the app lock a paid feature?
No. Your customers' names and phone numbers are on the device, so the lock is not something to sell you.
I restored a backup and cannot unlock the app.
The passcode stays on the device it was set on and is not carried into a backup. After a restore the app starts unlocked and asks you to set a new passcode.
How do I cancel a subscription?
In Settings → Apple Account → Subscriptions on your device. After cancelling you can still view, edit, delete and back up your records.
Requirements
iPhone or iPad running iOS 17.0 or later.