Contact
Questions and bug reports: freetokyo2020@yahoo.co.jp. Please do not send client names, addresses or door codes. "On which screen", "what I did", "what happened", plus your iOS version, device model and the app version (bottom of Settings) is enough.
Getting started
1. Add a client
Add the owner from the Clients tab. A name is enough to save; address and contacts can come later.
2. Pets and care
Add pets from the client's page, then write the feeding, medication, walk and house rules.
3. Keys and codes
Add them under "Keys and codes" on the client's page. After saving, the values appear only after you confirm it is you.
Keys or codes will not show
Face ID, Touch ID or your passcode is required to reveal them. On a device with no passcode and no biometrics the app cannot confirm it is you, and the lock screen says so. Set a passcode in iOS Settings.
If they look missing right after restoring a device backup, that is because key details do not come back through a device backup. Import your Kartella Pets export file instead.
Changing the language
Settings has a Language row. "System language" follows iOS. A language chosen inside the app takes precedence over the iOS setting.
Notifications are not arriving
The app asks for permission the first time you turn on a vaccination or care reminder, never at launch. If they do not arrive, check iOS Settings › Notifications › Kartella Pets.
Reminders never mention the client, the pet, the address or a code, because they appear on the lock screen.
Moving to a new phone
Use "Export everything" in Settings, choose a passphrase, and keep the file. On the new phone, install Kartella Pets and use "Import from a file" with the same passphrase.
That passphrase cannot be recovered. Recovering it would need a server, and Kartella Pets does not have one.
Handing a client over
"Hand over this client" on the client's page makes an encrypted file containing that client only. You choose whether keys and codes are included. Send the passphrase separately from the file.
When an owner asks you to delete their data
"Remove client" offers two options. "Remove the personal details" deletes the name, address, contacts, pets, photos and key details and leaves only how many visits you made and when, for your own books. "Delete everything" leaves nothing. Both delete the keys and codes first.
Purchases
Full access is a one-time purchase. Use "Restore purchase" in Settings or on the purchase screen to restore it on your other devices with the same Apple Account. There is no subscription to renew or cancel.